Support
Stuck, or spotted something wrong? Email us. The support address below is monitored by the team that builds ResaleStudio, and we reply to every message.
Email us
Email: info@resalestudio.com
Typical response time: two business days
Write from the email address on your ResaleStudio account if you can; it lets us find your account without asking for anything else. Never send us your password, your marketplace password or any payment details — we will never ask for them.
Before you write
The answer may already be in one of these:
- Selling on Etsy with ResaleStudio — connecting your shop, what syncs, what does not, and how publishing works.
- Selling on eBay with ResaleStudio — listing, editing, ending, quantity sync, orders and Best Offers.
- Frequently asked questions — plans, marketplaces and what ResaleStudio does and does not do.
What to include
The more of this you can give us, the faster we can help:
- the email address on your ResaleStudio account;
- which marketplace is involved (eBay or Etsy);
- the listing id, order id or SKU the problem concerns;
- what you expected to happen and what happened instead, with the time if you remember it; and
- screenshots of any error message you saw.
Problems with your marketplace account
We can help with anything ResaleStudio does — connecting, syncing, listing, orders and notifications. We cannot see or change your marketplace account itself. For account suspensions, payouts, fees, buyer disputes or policy questions, contact eBay or Etsy directly; their help centres are linked from the guides above.